Executive Dinner & Awards
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Executive Dinner & Awards

Johari Rotana, Dar Es Salaam, Tanzania
February 20, 2025
5:30 PM - 9:00 PM (East Africa Time)

This is an invite-only event.

33
Days
15
Hours
32
Minutes
46
Seconds

Step into the future of banking communication at Exotel's Executive Awards Dinner, powered by CIO Africa, an exclusive roundtable designed exclusively for C-suite leaders from all sectors in Tanzania. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.

Understand how Generative AI powers contextual customer conversations and enhances service. Improve satisfaction scores while reducing customer service costs. Ensure consistent service levels across various communication channels. Find the optimal balance between automation and personalisation. Collaborate in co-creating a Generative AI-powered customer support solution tailored to organizational goals.

Generative AI: Beyond the Buzz - Transforming Customer Engagement

Conference Image
Conference Image

AI Innovation Spotlight: Our Award Categories

Each of these categories is designed to showcase the cutting-edge applications of AI in business. From revolutionizing customer experiences to driving growth through innovation, these categories highlight the diverse ways companies are harnessing AI's power.

Customer Experience Leader of the Year Award

Customer Experience Leader of the Year Award

Digital Transformation Pioneer of the Year

Digital Transformation Pioneer of the Year

Business Leader of the Year

Business Leader of the Year

Gen AI Award

Gen AI Award

Audience Choice Award

Audience Choice Award

Speakers

Meet the speakers who will be sharing their knowledge and experiences with us

Co-Founder and Chief Growth Officer, Exotel
Agenda
5:30 PM - 6:00 PM
Registration and Networking Coffee
6:00 PM - 6:10 PM
Generative AI as the Engine of Digital Transformation
Acknowledging Change Makers: A brief welcome and introduction to the day’s objectives, an overview of the agenda, and the significance of Generative AI in the African context.
6:10 PM - 6:40 PM
Keynote
The Role of Generative AI in Customer Engagement
An exploration of how AI is transforming customer engagement and satisfaction across African markets.
Sachin
Sachin Bhatia
Co-Founder and Chief Growth Officer, Exotel
6:40 PM - 7:10 PM
Roundtable Discussion
Integrating Generative AI for Seamless Customer Interactions and Improved Service
Interactive discussions on the practical steps and considerations for implementing Generative AI in African businesses.
7:10 PM - 7:40 PM
Panel Discussion
Delivering Human-Like Engagements Through Connected, Context Aware Journeys
7:40 PM - 8:00 PM
Q&a
Open Forum Q&A and Feedback Session
8:00 PM - 8:30 PM
Awards Ceremony
8:30 AM - 10:00 PM
Networking Dinner
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