Redefining the Future of IT Service Management
The African eDevelopment Resource Centre, in partnership with CIO Africa and PeopleCert, are hosting an ITILv5 webinar.
This event will introduce participants to the latest ITIL and explore how organisations can leverage ITILv5 to strengthen governance, improve service delivery, accelerate digital transformation and align technology investments to create business value.
What It Is
ITIL (Information Technology Infrastructure Library) is a globally recognised framework of best practices designed to align IT services with business needs. It provides a standardised approach to IT service management (ITSM), focusing on creating continuous customer value, improving service efficiency, and integrating modern practices like Agile, Lean, and DevOps.
Integrating AI Into ITIL
In this webinar, you will learn how AI has been embedded into the new ITIL, why AI governance is vital and how AI affects and supports ITIL implementation to drive business value, how AI can enhance ITIL practices and service management.
This insightful session will feature a globally recognised service management pioneer, ITIL co-author and industry thought leader.