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  2. Africa Insuretech Forum 2024

Africa Insuretech Forum 2024

Fairmont The Norfolk, Nairobi
August 15, 2024
8:00 AM - 4:00 PM

This is a past event and registrations are closed.

However, you can follow it on Linkedin using the hashtag below to see the latest conversations around the event.

The impact of events like the COVID-19 pandemic, collectively termed the InsureTech Reformation. Insurers are adopting digital technologies: artificial intelligence (AI), blockchain, IoT, and cloud computing to streamline operations, enhance risk assessment, and provide personalised customer experiences. A shift enables a move from a reactive compensation model to a proactive risk management approach. This is done with the aid of innovations like usage-based insurance and short-term policies emerging to meet evolving demands. Additionally, insurers are building customer-centric ecosystems partnering with insuretechs and sharing data and insights to create unique offerings.

Insuretech Reformation: Reimagining Insurance for a Secure Tomorrow

Conference Image
Conference Image

Digital insurance is the computerization of traditional insurance services. Digital insurance means digitizing all the insurance operations and replacing the insurance’s physical presence with an online presence, abolishing a consumer’s need to visit a branch. This year's forum will cover a broad spectrum of pertinent topics, including but not limited to:

Priorities for Insurance Leaders

Priorities for Insurance Leaders

Leveraging Technology for Risk Reduction

Leveraging Technology for Risk Reduction

Developing Personalised Services for Customers

Developing Personalised Services for Customers

Insurance Fraud and Security

Insurance Fraud and Security

Rethinking Health and Life Insurance

Rethinking Health and Life Insurance

The Rise of Embedded Insurance

The Rise of Embedded Insurance

Target Audience

The forum is tailored for a diverse audience, including:

  1. Chief Executive Officers (CEOs)
    Chief Executive Officers (CEOs)
  2. Chief Information Officers (CIOs)
    Chief Information Officers (CIOs)
  3. Chief Financial Officers (CFOs)
    Chief Financial Officers (CFOs)
  4. Chief Operations Officers (COOs)
    Chief Operations Officers (COOs)
  5. Chief Risk Officers (CROs)
    Chief Risk Officers (CROs)
  6. Chief Compliance Officers (CCOs)
    Chief Compliance Officers (CCOs)
  7. Chief Underwriting Officers (CUOs)
    Chief Underwriting Officers (CUOs)
Speakers
Harry Hare
Host
Co-Founder and Chairman, dx5
Carol Odero
moderator
Carol Odero
Head of Content, dx5
Kevin Namunwa
moderator
Kevin Namunwa
Tech Writer, dx5
CEO, Redian Software Limited
Group CIO, Jubilee Insurance
Chairman, Association of Fintechs in Kenya
Group Manager, Information and Communication Technology, Ibom Airlines Limited, Nigeria
Manager, Robotic Process Automation, Jubilee Insurance Company
GM Risk & Compliance, GA Insurance Ltd
Head, Digital Business, Leadway
CEO & Director, mTek Services
Group CEO, CarePay International
CIO, Kenya Reinsurance Corporation
Head of Engineering, Turaco Insurance
Insurtech Lead, Impact Actuarial
Eugene Sanya
Group Head of Technology, AAR Insurance Kenya Ltd
David Muiruri
David Muiruri
General Manager – Digital ICT Projects and Network Infrastructure, Minet Kenya
Head of Risk and Compliance, AAR Insurance Kenya Ltd
Chief Business Officer, Midrash Insurance and Risk Consultants
Partnerships Acquisitions Manager, BYON8
Co-Founder and CEO, Curacel
Data Scientist, Britam
Ian Wagga
moderator
Ian Wagga
Lead, dxDigital, dx5
Head of Enterprise Business, CarePay International
Head of Partnerships and Digital Innovation, Britam
Charles Mutunga
Charles Mutunga
Head of ICT, Pacis Insurance
CEO, MicroLAN Solutions Ltd
Agenda
8:00 AM - 9:00 AM
Registration and Networking Breakfast
9:00 AM - 9:10 AM
Welcome Address and Keynote Introduction
Harry
Harry Hare
Co-Founder and Chairman, dx5
9:10 AM - 9:40 AM
Keynote
From Risk to Resilience: Shaping a New Era of African Insurance
Mobile money, big data, and AI are transforming how insurance is accessed and delivered. This, along with innovative products like microinsurance and parametric insurance, is paving the way for a more secure continent by bringing financial security and risk mitigation to millions. However, challenges like low awareness and limited infrastructure remain.
Julius
Julius Orayo
Group CIO, Jubilee Insurance
9:40 AM - 10:00 AM
Beyond Firewalls: The Expanding Role of Cybersecurity
With great opportunity comes great responsibility. As mobile apps, data analytics, and online services become the norm, a new frontier emerges - cybersecurity. Beyond firewalls, a robust cybersecurity strategy is no longer optional, it's essential. It isn't just about protecting data from hackers; it's about building trust with one’s customers, ensuring the integrity of the entire insurance ecosystem, and nurturing a secure environment for innovation. Embracing advanced cybersecurity solutions allows insurers to unlock the full potential of the digital age.
Charles
Charles Chirchir
CEO, MicroLAN Solutions Ltd
10:00 AM - 10:30 AM
Panel Discussion
Beyond the Crystal Ball: How Big Data Is Predicting and Preventing Risk
The future of insurance is being written in data. By analysing vast sets of information, insurers can identify patterns, assess vulnerabilities, and develop targeted risk mitigation strategies. This newfound foresight allows them to tailor insurance products to specific needs, offer competitive rates to low-risk customers, and even prevent accidents before they happen. Imagine a world where car insurance premiums are based on your driving habits, not just your age, or where farmers receive early warnings of potential droughts to protect their crops.
Kevin
Kevin Namunwa
Tech Writer, dx5
moderator
Julius
Julius Orayo
Group CIO, Jubilee Insurance
panelist
Benjamin
Benjamin Otieno
GM Risk & Compliance, GA Insurance Ltd
panelist
Samuel
Samuel Ruugia
CIO, Kenya Reinsurance Corporation
panelist
Graceanne
Graceanne Kamau
Head of Risk and Compliance, AAR Insurance Kenya Ltd
panelist
10:30 AM - 10:50 AM
Static to Strategic: Leveraging Customer Data and AI/ML for Personalised Experiences
InsureTech is the perfect embrace of AI/ML and data. A powerful combination that holds the potential to completely change how insurance products are designed, delivered, and consumed. By harnessing AI, insurers can gain deeper insights into customer behaviour, optimise risk assessment, and automate routine processes. This not only enhances operational efficiency but also improves customer satisfaction through personalized products and services. Moreover, AI can play a crucial role in fraud detection, protecting both insurers and policyholders.
Maxwell
Maxwell Nzekwe
CEO, Cimfoni
10:50 AM - 11:10 AM
From Reactive to Proactive - Can We Prevent Losses Before They Happen?
Traditionally acting as a safety net after misfortune strikes, insurers are now called upon to be proactive guardians against a growing wave of threats. Increased cybercrime, climate change, and political instability are placing a strain on this safety net. To stay ahead of the curve, insurers need to move beyond simply reacting to claims. Proactive measures like robust cybersecurity, fraud detection, and risk mitigation strategies are becoming paramount.
Pieter
Pieter Prickaerts
Group CEO, CarePay International
11:10 AM - 11:40 AM
Coffee Break
11:40 AM - 12:00 PM
Case Study Presentation 1: Implementing AI in Claims Processing
Maxwell
Maxwell Onjoro
Head of Engineering, Turaco Insurance
12:00 PM - 12:15 PM
Case Study Presentation 2: Robotics
Lydia
Lydia Gathoni
Manager, Robotic Process Automation, Jubilee Insurance Company
12:20 PM - 12:50 PM
Fireside Chat
Leapfrogging the Labyrinth: Innovating Despite Regulatory Challenges
The path to success isn't always straightforward. Regulations, often designed for conventional insurance models, can create a complex maze for new ventures. However, InsureTech companies are demonstrating remarkable agility by finding creative solutions and navigating the regulatory landscape with a determined spirit. But how can one work collaboratively with regulators.
Carol
Carol Odero
Head of Content, dx5
moderator
Pavan
Pavan Verma
CEO, Redian Software Limited
panelist
Bente
Bente Krogmann
CEO & Director, mTek Services
panelist
Frank
Frank Njiiri
Chief Business Officer, Midrash Insurance and Risk Consultants
panelist
Eric
Eric Wahu
Partnerships Acquisitions Manager, BYON8
panelist
12:50 PM - 2:00 PM
Lunch Break
2:00 PM - 2:20 PM
The Revolution: From Legacy Systems to Cutting-Edge Solutions
Cumbersome legacy systems, once the norm, are being replaced by cutting-edge solutions. This shift is driven by digital transformation technologies with these advancements streamlining processes, enabling more accurate risk assessments, and even paving the way for personalised insurance products.
Stanley
Stanley Igwe
Group Manager, Information and Communication Technology, Ibom Airlines Limited, Nigeria
2:20 PM - 2:50 PM
Panel Discussion
The $45 Billion Opportunity: How Insurers Can Leverage AI
The continent’s insurance industry is poised for a massive transformation driven by Artificial Intelligence (AI). A projected $45.74 billion market size by 2031 signifies the immense potential in this sector. For insurers, this translates to a golden opportunity. By embracing AI, the industry frees up human resources from repetitive tasks, allowing them to focus on more complex issues. Additionally, AI can personalise services, optimise customer interactions, and even identify emerging risks. This not only improves efficiency but also opens doors to entirely new revenue streams.
Ali Hussein
Ali Hussein Kassim
Chairman, Association of Fintechs in Kenya
panelist
Diana
Diana Mulili
Head, Digital Business, Leadway
panelist
Winnie
Winnie Nyakundi
Insurtech Lead, Impact Actuarial
moderator
Eugene
Eugene Sanya
Group Head of Technology, AAR Insurance Kenya Ltd
panelist
Henry
Henry Mascot
Co-Founder and CEO, Curacel
panelist
Mercy
Mercy Mau
Head of Partnerships and Digital Innovation, Britam
panelist
2:50 PM - 3:20 PM
Fireside Chat
Customer-Centricity: The Insurance Imperative for Cybersecurity and Data
Today, trust and security are paramount for consumers. For insurance companies, this translates to a heightened responsibility to protect customer data while delivering exceptional services. An approach that can be integrated into cybersecurity and data management strategies. The importance of transparent communication, prompt incident response, and rebuilding trust after data breaches arises. Additionally, data privacy regulations can be leveraged for customer confidence and loyalty. By placing the customer at the center of cybersecurity and data management efforts, insurers can build stronger relationships and mitigate risks effectively.
Francis
Francis Mwangi
Group Head of IT Security & Infrastructure, Platcorp Group
panelist
Pride
Pride Amos
Data Scientist, Britam
panelist
Ian
Ian Wagga
Lead, dxDigital, dx5
moderator
Irene
Irene Nafula
Head of Enterprise Business, CarePay International
panelist
Charles
Charles Mutunga
Head of ICT, Pacis Insurance
panelist
3:20 PM - 3:40 PM
Keynote
Bridging the Protection Divide: Tailoring Solutions for Uninsured Millions
Millions across Africa lack access to essential insurance products, leaving them vulnerable to financial shocks. To close this protection gap, a new approach is needed. Inclusive strategies must move beyond traditional models. This could involve products designed for low-income earners, easier premium payments, or even utilising innovative technologies like remote sensing to assess agricultural risks. Creating a wider range of accessible and affordable insurance options makes security a reality.
David
David Muiruri
General Manager – Digital ICT Projects and Network Infrastructure, Minet Kenya
3:40 PM - 3:50 PM
Summary of the Day, Vote of Thanks and Future Events
Harry
Harry Hare
Co-Founder and Chairman, dx5
sponsors

We are honored to showcase the industry leaders whose generous support and shared vision have made this groundbreaking event possible. Their commitment to innovation and excellence aligns perfectly with our mission to transform the future. Join us in celebrating these pioneering organizations that are not just sponsors, but true partners in driving progress and creating lasting impact.

45°

Redian Software
Betalab By Britam
MicroLAN Solutions Ltd
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