Julius Orayo is a seasoned professional with over four years of experience at Jubilee Insurance, where he currently excels as the Group Chief Information Officer. Since February 2022, he has applied his extensive IT skills to lead digital transformations, harnessing technology to drive efficiency and innovation in the insurance sector.

I am an entrepreneur with over 20 years’ experience in the technology industry, instrumental in the set up and operations of some of the regions inaugural and most visible mobile value added services. Having held key positions, I possess unique insight that marries technology to the marketplace. I began my journey during the Web 1.0 era at the prominent web shop 3 Mice Interactive Media. As the digital landscape evolved into the era of mobile and Web 2.0, I shifted focus to payments, content, platforms and digital distribution, contributing my expertise to notable companies such as Cellulant and Symbiotic. My current role is as a Venture Builder actively identifying opportunities across mobility, telecoms, payments, media, advertising, digital distribution and energy. As a product person I also interface between customer needs discovery and engineering, ensuring that "the portfolio" builds with a purpose and reason that resonates with how the market is evolving. Simultaneously, I am actively exploring the potential of Web 3, an exciting realm that embraces themes such as decentralization, blockchain technology, and token-based economics.

Sachin Bhatia is a co-founder and growth strategist with a passion for creating game-changing products. Alongside his fellow IITians, Sachin co-founded Ameyo in 2003, leading the company for over 17 years to become a leading provider of customer engagement solutions in India. Driven by his hunger for growth, Sachin merged Ameyo with Exotel and acquired Cogno AI to build Asia's largest cloud communication platform. His expertise in customer engagement has earned him industry recognition, including a feature in Forbes India's 30 Under 30 list in 2015. Outside of work, Sachin enjoys music, dancing, and a good laugh.

With over 12+ years of experience in customer service management and as a Certified Customer Experience (CX) Practitioner, I am a committed and results-driven leader dedicated to elevating service standards, fostering strategic partnerships, and driving growth within the renewable energy sector. Currently serving as the Global Customer Service Lead at Sun King, formerly Greenlight Planet, I manage our global customer service operations, oversee contact center setups from scratch, and spearhead new market expansions and strategic initiatives tailored to business needs. A champion for CX excellence, I am adept at placing the customer at the forefront of all critical, customer-friendly touchpoints and workflows. My expertise spans across customer relationship management, advanced analytical skills, and comprehensive call center management. I excel in quality assurance, strategic planning, and people management, with a strong focus on market setups and geographical management. I have a proven track record of building robust customer relationships, ensuring compliance with regulatory standards, and innovating customer incentive and retention strategies that significantly reduce response times and enhance satisfaction. I am particularly skilled in developing customer-centric teams and fostering an environment of continuous learning and development. My background includes supervising customer service teams, resolving escalated issues, facilitating advanced troubleshooting, and providing training and mentorship to nurture talent and ensure peak operational performance. I am deeply committed to sustaining professional relationships, maximizing profitability, and propelling business outcomes through strategic process optimization and innovative customer engagement practices.

Experienced and versatile Banker with a demonstrated history of leading diverse business segments - retail, private and corporate banking with a current focus on driving the customer experience strategy for a large multi-segmented, digitally innovative, commercial bank. Skilled in Operations, Relationship Management, Customer Experience Management, Leadership, Change Management, Credit, and Operational Risk Management. Strong banking professional graduated from Melbourne Business School. In my spare time I am a beautyprenuer running one of the best spa and wellness centers in Kenya: Beauty Quest Spa 🧖‍♀️