Step into the next era of customer experience at Exotel's exclusive CXO Roundtable & CX Excellence Awards, powered by CIO Africa — a closed-door evening designed for East Africa's most senior leaders in customer experience, technology, and digital transformation. This invite-only event in Nairobi brings together CXOs from banking, fintech, logistics, agritech, and beyond for a high-value conversation on the operating model reshaping CX across the region: AI-Human Harmony.
Explore how leading enterprises are balancing automation with human empathy to deliver faster, smarter, and more trusted customer interactions. Discover how AI handles volume and repetition while human agents focus on judgment and relationship-building — and how the handoff between the two defines whether your CX strategy wins or falls short. Engage in peer-led roundtable discussions with fellow C-suite leaders, draw insights from real deployments across Africa and beyond, and leave with a sharper blueprint for scaling AI-led CX with confidence. The evening culminates in the CX Excellence Awards, recognizing organizations driving innovation, trust, and transformation in customer experience across East Africa.
From Vision to Outcomes
AI-Human Harmony and the Future of CX in East Africa
Prepare to be inspired and enlightened. We have assembled a lineup of industry pioneers, visionary leaders, and experienced practitioners ready to share the insights that are shaping the future.